Panel: Capitalizing on Customer Data to Deliver Exceptional Omnichannel Experiences
Date & Time
Thursday, September 19, 2019, 11:00 AM - 11:45 AM
Customers today interact with businesses across a number of channels: stores, websites, emails, mobile apps, live chat, call centers, advertising and more. To ensure that interactions across each of those channels are consistent and relevant, marketers have to rely on customer data.
In this panel, you’ll learn how marketing leaders are leveraging customer data to create seamless, relevant experiences across online and offline channels. Topics our panelists will discuss include:
Unlocking the right customer data to reinvent and enhance customer experiences
Adopting best practices to ensure customer data is maintained and available across various channels
Removing barriers to ensure omnichannel is truly frictionless, and creating experiences that bridge the gap between your digital and offline touchpoints
Proven tactics for cross-channel personalization
How customer data and personalization drive bottom-line impact
Join us to gain ideas and inspiration to help you deliver exceptional omnichannel experiences.
Room 157 BC